Phone etiquette guidelines for medical practices

 

medical assistant telephone etiquette

Phone etiquette guidelines for medical practices. Answering the telephone Your clinic's phone etiquette can influence a patient's opinion and experience with your medical practice. Make sure you execute friendly and quality telephone interactions on a daily basis. Telephone Etiquette: When a patient calls in, the way in which the front desk personnel handle the telephone call determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners. Telephone Etiquette and useful Telephone Tips. Presenting a professional image, both in person and on the telephone is very important in the office skills profession. Following these Simple Telephone Tips can help you present a professional image on the telephone.


Medical Office Receptionist Job Duties


Presenting a professional image, medical assistant telephone etiquette, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential.

Whether you are the front office receptionist or an executive secretary, the following phone tips should always be followed. Speak clearly. A picture paints a thousand words but the caller on the other end of the phone can only hear you. They cannot see your face or body language. Therefore, taking the time to speak clearly, slowly and in a cheerful, professional voice is very important. Use your normal tone of voice when answering a call, medical assistant telephone etiquette.

If you have a tendency to speak loud or shout, avoid doing so on the telephone. Do not eat or drink while you are on telephone duty. Only eat or drink during your coffee break or lunch break, medical assistant telephone etiquette. Do not use slang words or Poor Language.

Never use swear words. Address the Caller Properly by his or her title. Good morning Mr. Brown, Good afternoon Ms. Never address an unfamiliar caller by his or her first name. Listen to the Caller and what they have to say. The ability to listen is a problem in general but it is very important to medical assistant telephone etiquette to what the caller has to say. It is always a good habit to repeat the information back to the client when you are taking a message.

Verify that you have heard and transcribed the message accurately. Be patient and helpful. If a caller is irate or upset, listen to what they have to say and then refer them to the appropriate resource, medical assistant telephone etiquette. Never snap back or act rude to the caller. Always ask if you can put the caller on hold. If you are responsible for answering multiple calls at once, always ask the caller politely if you may put them on hold.

Remember that the caller could have already waited several minutes before getting connected to you and may not take lightly to being put on hold. Never leave the person on hold for more than a few seconds or they may become upset and hang up. Always focus on the call. Try not to get distracted by people around you. If someone tries to interrupt you while you medical assistant telephone etiquette on a call, politely remind them that you are on a customer call and that you will be with them as soon as you are finished.

Always identify yourself properly. When calling a client or customer, whether in person or when leaving a message, always identify yourself properly by providing your name, company name and contact telephone number. For example, "Good afternoon Mr. Brown, this is Ms. Brown from Officeskills.

My telephone number is Also, be aware of people around you medical assistant telephone etiquette talking on the phone. Be discreet! Someone next to you might overhear confidential information that could negatively affect your business.

Avoid leaving long winded messages. Remember, someone has to listen to your message, write it down and then act upon it. Your message may be just one of many messages that medical assistant telephone etiquette to be handled.

It is often a good habit to write down or type out your message in advance. Keep it brief and to the point, medical assistant telephone etiquette. The General Receptionist Skills Online Course will help you obtain the basic telephone etiquette skills and soft skills necessary to perform professionally and efficiently the daily duties required of a receptionist. This course includes 6 weekly lessons and focuses on the most important skills for the General Receptionist including telephone etiquette skills, duties, listening, and communication skills.

Join at any time and work at your own pace. You will have up to six months to complete the program. The mission of officeskills. Telephone Etiquette. Tips for the Receptionist or Secretary Presenting a professional image, both in person and on the telephone, is very important in the Office Medical assistant telephone etiquette profession.

Making Calls 1. Stay Connected For general inquiries, please contact me at the email address below. Our Mission The mission of officeskills. All Rights Reserved.

 

Medical Office Telephone Etiquette - Hunter Business School

 

medical assistant telephone etiquette

 

Jan 03,  · This is probably not how you should answer the phone.. Skip navigation When the Phone Rings: Telephone Skills for Better Service Starting a Shift - Medical Assistant Skills Video #3. Telephone Etiquette and useful Telephone Tips. Presenting a professional image, both in person and on the telephone is very important in the office skills profession. Following these Simple Telephone Tips can help you present a professional image on the telephone. Telephone Etiquette. STUDY. Flashcards. Learn. Write. Spell. Test. PLAY. Match. Gravity. Created by. denise_laurel. Terms in this set (29) the first thing you should do when answering the telephone. identify the medical office and yourself. which of the following types of telephone calls can a medical assistant resolve. call to change an appt.